Extended Christmas Returns
Because it’s Christmas, we’re giving you a little longer to return any unwanted purchases.
All items purchased between Monday the 9th of November and Tuesday 22nd of December may be returned until Monday 18th of January for a refund.
All refunds will be made via the same method of payment. Your statutory rights are not affected. Normal exclusions apply.
We would always recommend checking over your product well in advance of Christmas to make sure it is as expected and to avoid any disappointment.
If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive.
You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing or via email within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items and the original delivery charge* you paid on your order (if applicable).
We need to be notified of damage, shortages or incorrectly received items within 30 days. Contact us before returning any damaged, faulty or incorrectly received items.
We are unable to exchange items that are not damaged, defective or incorrect.
Our returns policy does not affect your statutory rights.
* Excludes Next Day/Saturday delivery surcharges.
Our returns address:
Primrose Business Centre
Returning a Purchase
1. Items can be returned in person to our department store in Clitheroe or Skipton.
2. If returning items by post or courier please send to the address above.
3. We do not offer a free returns service.
If you are looking to returns items then these companies maybe of assistance.