Contact Us
Ask about an order, delivery, return or product and our customer service team will be happy to help.
Online customer service
For help with an eCookshop order, delivery, return or product enquiry, speak to our customer service team.
Clitheroe store
A real department store, established in 1936. Dawsons is a family-run, bricks-and-mortar retailer based in the heart of Clitheroe.
Dawsons Department Store54–56 King Street
Clitheroe
Lancashire
BB7 2EU
Store enquiries: 01200 425151
Frequently asked questions
These answers may help you find what you need before sending us a message.
Do you price match?
We aim to remain competitive on price; however, we do not offer price-matching or price-beating services. Please follow the price-matching information link on the relevant product page or read our price information.
Do you sell gift vouchers?
Unfortunately, we do not currently offer gift vouchers.
Do you have any discount or voucher codes?
Any current offers or discounts are displayed directly on our website. We do not offer additional voucher codes beyond these promotions. Please see our voucher codes page for current information.
Unfortunately, we do not currently offer ongoing discounts for NHS staff, Armed Forces personnel, Blue Light Card holders or similar discount schemes.
Is the item in stock?
Stock availability is shown on each product page. If an item is available to add to the basket, it is usually in stock and ready for dispatch.
How long does delivery take?
Delivery times vary depending on the product and courier, but most in-stock items are dispatched within a few working days. Full details can be found on our delivery information page.
Which courier do you use?
Smaller items are typically sent using parcel couriers such as Evri or DPD, while larger items may be delivered through specialist pallet networks.
Do you offer next-day delivery?
Some items may be available for next-working-day delivery, depending on stock availability and the time the order is placed. Please refer to the individual product page or our delivery information for details.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking details by email where tracking is available. If you contact us about an order, please include your order number.
Can I change or cancel my order?
No. Unfortunately, an order cannot be amended or cancelled after it has been placed.
Do you deliver to Northern Ireland?
Yes, we deliver to Northern Ireland. Delivery options and times may vary depending on the item; please see our delivery information page.
Can I order online and collect my order?
No, online ordering with store collection is not available. Our store offers a large selection of items, but not everything shown online is available to view in store.
What is your returns policy?
Please refer to our returns page for full details about returning an item and our refund policy.
What should I do if an electrical item develops a fault?
Keep your order details and the appliance model or product code to hand. Our electrical goods support page includes the recommended first steps and manufacturer contact details.
Can you help me choose a product?
Yes. Include the product name or code, how you intend to use it and any important size, colour or compatibility requirements in your message.