If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive.
You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing or via email within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items and the original delivery charge* you paid on your order (if applicable).
We need to be notified of damage, shortages or incorrectly received items within 30 days. Contact us before returning any damaged, faulty or incorrectly received items. Do not send back any damaged or incorrectly received item, unless advised by a member of our customer service team.
We are unable to exchange items that are not damaged, defective or incorrect.
Our returns policy does not affect your statutory rights.
* Excludes Next Day/Saturday delivery surcharges.
Our returns address for post or courier services - our warehouse is not open to the public.
Primrose Business Centre
If returning in person please visit our store in Clitheroe or Skipton - details here