Returns Policy
How to return an unwanted item, report a problem and send your purchase back safely.
Returning an unwanted item
You may return an item in its original, unused condition within 30 days of receiving it. Returns are made at your own cost and risk, and we can only refund items that we receive.
You also have the right to cancel your order within fourteen days beginning the day after receipt. Please notify us in writing or by email within that period. Where applicable, we will refund the item cost and the original standard delivery charge. Next-day and Saturday delivery surcharges are excluded.
Our returns policy does not affect your statutory rights.
Damaged, faulty or incorrect items
Please contact us before returning an item that is damaged, faulty or not what you ordered. Damage, shortages and incorrectly supplied items should be reported within 30 days. Do not send the item back until our customer service team has advised you.
We are unable to exchange items that are not damaged, defective or incorrect.
How to return your purchase
- Contact us first if the item is damaged, faulty or incorrect.
- Package the unused item securely in its original condition.
- Use a tracked postal or courier service and retain your receipt and tracking details.
- Check with your carrier that the parcel has been delivered to us.
Returns address
R.E. Dawson LtdUnit 5, Primrose Business Centre
Primrose Road
Clitheroe
Lancashire
BB7 1DR
Our warehouse is not open to the public. If returning in person, please use our Clitheroe department store.
Arranging your return
We do not offer a free returns service. You may choose a suitable carrier such as Evri, Collect+, Parcel2Go or ParcelMonkey. Any return service is a contract between you and that carrier; we can only issue a refund once the returned goods reach us.