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Delivery Information

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PLEASE NOTE: DELIVERY TIMES EXTENDED DURING BUSY SALES PERIODS

Free Delivery to most UK destinations on orders over 50.

Please use the table below to check the delivery cost for your area.

No deliveries or orders despatched on Bank Holidays.

For items in stock we will despatch within 3 - 5 working days of order date. We will inform you as soon as possible if any item is not in stock and you will be given the option to cancel your order.

An email will be sent to the address you provide at the time of checkout to confirm that your order has been shipped.

The order should arrive within 2 working days following this email. Deliveries are normally made between Monday - Friday 8am - 6pm.

Please note items may be dispatched to you in the original manufacturer's box without additional packaging. Delivery labels may be attached directly to the original box which may disclose the contents. All boxes used are suitable for the method of transit.

Express and Saturday Delivery Service

EXPRESS COURIER SERVICE - £7.50 - Normally next business day delivery if ordered before Midday (Mon-Fri)

SATURDAY COURIER SERVICE - £8.50 - Saturday delivery if ordered before Midday Friday (excluding Good Friday)

Express delivery available to most Mainland U.K. destinations when placed before Midday - Excludes Scottish Highlands and remote locations.

Royal Mail Delivery 2nd Class Parcel Service

PLEASE NOTE: Orders despatched using the Royal Mail delivery method can take up to 10 working days to arrive. If your order has not arrived please contact us after 10 working days from date of order.

Delivery Zones & Carriage Charges

Zone 1 - On orders under £20.00 there is a Royal Mail delivery option of £2.95
Available to UK addresses only. Orders despatched using Royal Mail Second Class parcel service - delivery can take up to 10 working days.

Zone 1 - Free Delivery on orders over £50.00 normally £5.95
Courier Delivery - Zone 1 includes England, Wales and Scotland, excludes locations in Zone 2, UK Islands, Islands of Scotlands and postcodes listed in Zone 2.

Zone 2 - £9.95
Courier Delivery - Includes Northern Ireland, Ireland, Isle of Man, Isle of Wight and the Scottish Islands - Including Postcodes HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Includes Northern Ireland, Republic of Ireland, Islands of Scotland, Isle of Wight, Isle Of Man.

Zone 3 - £19.95 - Excludes any fragile glassware or tableware
Courier Delivery - Mainland Europe - including France, Germany, Spain, Italy, Belgium

PLEASE NOTE : We are unable to despatch fragile tableware or glassware please contact us prior to your order to check whether the products are suitable for transportation.

Delivery normally takes 2-5 days by road from day of despatch. Please see excluded locations below.

If purchasing electrical items please contact us via email prior to placing your order.

SMS Information for orders despatched via DPD Local

Provide us with your mobile telephone number (in the format 07 without international codes) and you will receive a SMS text to confirm despatch of your order and on the morning of delivery a second SMS text to confirm your availability. You will be given the option to re-arrange the delivery to a another convenient day.

Age Restricted Goods

Under the Criminal Justice Act 1988 we are only allowed to sell knives and bladed products to persons aged 18 and over.

Part of our offering as a Cookware and Kitchenware retailer is that we offer for sale a number of bladed products which are restricted for purchase to persons under the age of 18.

We take our responsibility of ensuring age verification very seriously and employ the following policy to ensure that we comply.

All orders placed for bladed products will be despatched with UPS's Adult Signature required delivery service. UPS may request proof of id in order to deliver your parcel. If you are unable to provide identification or you are under the age of 18 then UPS will refuse delivery and return the item to us.

We will be unable to leave safe any bladed products and requests to leave safe will be ignored.

Delivery Exclusions

Unfortunately we are unable to ship items to any locations outside Mainland Europe and to the following countries and regions due to restrictions imposed upon us.

Channel Islands, Guernsey, Jersey, Bosnia, Bulgaria, Canary Islands, Greece, Iceland, Latvia, Lithuania, Norway, Portugal, Romania, Russian Federation, Serbia, Slovakia, Switzerland, Turkey

Fragile items cannot be shipped outside of the U.K.

Please contact us prior to any purchase when ordering for international shipment.

Any orders placed requiring delivery to a destination that we are unable to ship items to will be cancelled.

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