Delivery Information
Delivery costs, estimated times and important information about receiving your eCookshop order.
At a glance
- Free standard delivery to most UK destinations on orders of £50 or more.
- In-stock items sent by standard delivery are normally despatched within 5–7 working days.
- Selected products marked with Free Express Delivery are normally delivered the next working day when ordered before 12 noon, Monday–Friday.
- You will receive an email when your order has been despatched.
- Deliveries are normally made Monday–Friday, between 8am and 6pm.
- Orders are not despatched on bank holidays.
UK mainland and Northern Ireland
| Service | Cost and timing |
|---|---|
| Evri | £3.95 on orders under £20. Delivery can take up to 10 working days. |
| DPD Local | Free on orders of £50 or more; otherwise £4.95. |
| Express* | £7.50, or free on selected products displaying the Free Express Delivery message. Normally delivered the next working day when ordered before 12 noon, Monday–Friday. |
| Saturday* | £8.50. Saturday delivery when ordered before 12 noon on Friday, excluding Good Friday. |
* Express and Saturday delivery are available to most mainland UK destinations. Northern Ireland, Scottish Highlands, UK islands and some remote locations are excluded. Orders placed after the stated cut-off, at weekends or on bank holidays will be processed on the next working day. We may use an alternative courier depending on location and availability.
UK islands and remote postcodes
| Isle of Man | £9.95 |
|---|---|
| Isle of Wight | £9.95 |
| Scottish Islands | £9.95 |
| Additional postcodes | Including HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44 and ZE1–3. |
| Jersey, Guernsey and Scilly Isles | Excluded |
Delivery updates and missed deliveries
Provide a UK mobile number beginning 07 and, where supported by the courier, you may receive despatch and delivery-window updates. Available options may include changing the delivery day, nominating a neighbour, choosing a safe place or collecting from a pickup shop.
DPD will make one delivery attempt. If no safe place has been selected, the parcel may be taken to a local DPD Pickup shop. Bladed products cannot be left in a safe place.
Important information
- Products may be sent in the manufacturer's original box. If an item is a gift, contact us immediately after ordering and we will use plain packaging where possible.
- Once an order has been despatched, it is too late to amend or cancel it.
- Delivery times may be extended during busy sale periods.
- Deliveries to Europe are currently suspended.