Electrical Goods Support
What to do if you experience a problem with an electrical appliance purchased from eCookshop.
Within the first 28 days
Please contact us directly if you experience a problem within 28 days of purchase. We will review the issue and advise you on the best course of action.
We may also recommend contacting the manufacturer, as its technical team can often resolve an issue quickly.
After 28 days
Please contact the manufacturer's customer service team directly. They can provide technical assistance, diagnose the issue and arrange any repair or replacement covered by the manufacturer's warranty.
Manufacturer contact details
| Brand | Telephone | Website or email |
|---|---|---|
| KitchenAid | 0800 1026 979 00800 381 04026 | Email KitchenAid kitchenaid.co.uk |
| Cuisinart | 0870 240 6902 | cuisinart.co.uk |
| Dualit | 01293 652 500 | dualit.co.uk |
| Jura | 0800 304 7470 | uk.jura.com |
| Krups | 0845 602 1454 | krups.co.uk |
| Magimix UK | 01483 528044 | magimix.co.uk |
| Nespresso | 0800 442 442 | nespresso.com |
| Melitta | 01733 260905 | melitta.co.uk |
| Sage | 0808 178 1650 | sageappliances.co.uk |
| Smeg | 0344 557 9907 | smeguk.com |