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Latest Reviews
Rating : 5 Stars
Stunning
- 7/5/17

By : Kristian Wilson
A great product at an even better price. Stunning service from Ecookshop. Couldnt be happier A...

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Rating : 5 Stars
4th order
- 28/3/17

By : Linda
I have just ordered a kitchen aid coffee machine. Regardless of whether I order china or electrics I am confident it will arrive well packed and very ...

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Rating : 5 Stars
Holly and the Ivy Portmeirion
- 7/3/17

By : andrea Jamieson
Excellent service. Delighted the the quality of my china. Packaging first class. Very prompt delivery.Prices the best I could find. Would highly recom...

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New Le Creuset Signature Cookware - 6/2/14

Meet the new improved Le Creuset Signature cookware

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Contact Us

Frequently Asked Questions

When will I receive my order?

During busy sales periods our delivery times will be extended up to 10 working days from date of order. At other times delivery can take from 3 - 5 working days. Once your order is despatched you will receive an email confirming despatch.

If your order is being delivered by courier then you will receive further emails and text messages with delivery time slots (where available) and wil normally arrive the following working day.

Orders being despatched using Royal Mail parcel service can take an additional 5 - 7 working days to arrive from the date of despatch.

Can I cancel my order?

Yes you can but please be quick. Once your order has reached a certain point within the despatch process, we are unable to stop it from being despatched. Please phone as soon as you can so we can try to help.

If your order has been despatched then you can return it to us - please see our returns page for more information.

Can I change my order?

Again yes you can but please be quick. Once your order has reached a certain point within the despatch process, we are unable to stop it from being despatched. Please phone as soon as you can so we can try to help.

I have a voucher code I want to use

Please note our voucher codes do not apply to all products listed on our website - please read our voucher code terms and conditions. Subscribe to our mailing list to be kept informed of latest voucher codes and promotions.

I've bought a KitchenAid Mixer but somethings missing?

Some of the products supplied with KitchenAid Mixers are via redemption with KitchenAid. Please visit www.kitchenaidredemptions.co.uk

I'm looking for a particular product but cannot see it listed?

All the products we currently stock are listed on the website. If particular items are no longer available then they will be removed. If you are looking for a particular product try searching using the search box at the top of the page, try entering the first 3 letters of the design or product for example Blue for Blue Linen.

How is my order delivered?

The large majority of our parcels are despatched by courier. You will be emailed when your order is despatched and the parcel normally arrives the following working day. In most cases it is advisable for you to get your parcel delivered to an address where you or somebody you know will be able to sign for it. We normally despatch orders in approximately seven working days of receipt of your order. Parcels can be left without a signature as instructed at your own risk.

Can I view your products anywhere?

Our products can be viewed at our Department Store in Clitheroe however please note we do not have the full range in store. If you intend to visit please contact us at least 24hrs before so that we can ensure the products you wish to view are available in store.

Do you deliver to BFPO addresses?

Unfortunately we are unable to deliver to BFPO addresses

Can I have a VAT export?

Unfortunately, due to restrictions imposed by HM Revenue and Customs, mail order and internet sales are not eligible to be included in the Retail Export Scheme. Please see HMRC website

http://www.hmrc.gov.uk/vat/sectors/consumers/overseas-visitors.htm#1
For urgent enquiries please call
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48hrs please call 01200 42 10 10
For KitchenAid redemptions CLICK HERE!
Opening Hours - Tel: 01200 421010
Mon - Sat: 9am - 5.00pm
Sunday : CLOSED
Bank Holidays : 10am - 4pm
Closed Easter Sunday
Closed Christmas Eve
Clitheroe Store
54-56 King Street
Clitheroe
Lancashire
BB7 2EU
Tel: 01200 425151
Store Enquiries Only
Opening Hours
Mon - Sat: 9am - 5.30pm
Sunday : 10.30am - 4.30pm
Bank Holidays : 10am - 4pm
CLOSED EASTER SUNDAY

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Skipton Store
6 Jerry Croft
Skipton
North Yorkshire
BD23 1DX
Tel: 01756 792121
Store Enquiries Only
Opening Hours
Mon - Sat 9.00am to 5.30pm
Sunday 11.00am to 5.00pm
CLOSED EASTER SUNDAY

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